One unique aspect of Skype is its very “fluid” or simple approach to adding a another contact to a Skype call to build a conference call. Select “Add a Caller”, select the contact to be added (or enter a phone number, if on SkypeOut), click “OK” and the caller is added. I find I am […]
Tag Archives | chat

Yugma Skype Edition Version 3: Fluid Collaboration

OnState Launches “Total Solution” Offering for Customer Contact Center for Skype
OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an “open” chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat […]

OnState Adds Toll Free Service to Launch and Build Customer Relationships
Previous posts have discussed OnState’s Call Center for Skype and its ability to manage customer enquiries by voice and/or chat. A conversation is launched via a website with three options (Skype, Callback and Chat) or via a SkypeIn number (where available). This week OnState added to their portfolio of communications options with the availability of […]

Getting the Story Right: Whose Call Center Was Introduced?
The Call Center introduced this week for Skype comes from a Skype Extras Partner, not from Skype itself! Two posts this morning talk about a new offering exhibited at VoiceCon in San Francisco earlier this week. However, while one post eventually notes that this is a third party offering, another post blatantly assumes that Skype […]

Pamela 3.5: More Cool Personalization for Skype
Pamela Systems’ Pamela, “a personal digital assistant for Skype”, has been one of the more popular Skype Partner offerings with its wide range of Skype enhancement features. and over 350,000 downloads as of early April. Offered in four different editions (Basic, Standard, Premium, Business), Pamela’s latest Version 3.5 was launched a couple of weeks ago. […]
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Skype Reference Guide
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- A Tale of Two BlackBerry’s May 31, 2017
- Returning to Blogging May 30, 2017
- Experience Skype to the Max: 2nd Edition March 17, 2015
- BlackBerry Classic–Beyond The Power of the Keyboard Upgraded December 17, 2014
- FREETALK® Everyman USB Headset for Skype: Not “Just Another Headset”! August 14, 2009
- Coming “Real Soon Now”: Skype for iPhone over 3G February 3, 2010
- Skype’s SILK Codec: Working Towards Adoption as a Standard March 11, 2010
- SILK: Skype’s New Audio Codec Sets New Performance Standards for Voice Conversations February 3, 2009
- Skype Everywhere: Nokia and Skype Announce Ongoing Partnership February 17, 2009
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- RIM 1 of likely companies to fold next year - Page 2 - BlackBerry Forums at CrackBerry.com: [...] however, BB10 is the sign of a rebirth. ...
- “Skype Has Stopped Working”: Another Service Interruption | Voice on the Web: [...] Skype Login Disruption Update: User Friendly...
- Skype With Your Doctor: Risk vs. Reward —C3Social Social Media Consulting Milwaukee & Chicago C3Social: [...] Even with a signed disclaimer for treatment,...
- Whither Skype Extras Today? Withered? | Voice on the Web: [...] the Extras publishers were acquired; for ins...
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