Tag Archives | Hosted service

voxeologo

Voxeo: A Textbook Case for Voice 2.0 and Telecom Partnering

By on August 25, 2008

When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan’s assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large […]

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It’s About the User Experience I: Huh?

By on June 28, 2008

Over the past two weeks there have been several announcements and activities related to the personal conversation space: Skype announced its Skype 4.0 beta program trialing a “full desktop” interface. SightSpeed announced an improved SightSpeed client with many engineering improvements to enhance video and audio quality SightSpeed for Business announced a 9-party video conferencing capability […]

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VAPPS Service Rebranded to HiDef Conferencing

By on May 19, 2008

Recently I reported on plans for VAPPS to rebrand its business grade conference calling service as HiDefConferencing. Well last week it happened. And the plans have been renamed to Pay-As-You-Go, HiDef 10/25/50/100 and HiDef Ultra for 500 participant calls. Each plan has Unlimited minutes for those accessing the call via Skype. A new plan, High […]

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OnState Communications

By on May 11, 2008

OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation […]

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OnState Announces Multi-Modal Solution for Technical Support

By on May 1, 2008

OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound […]

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A Most Interesting Skype Mashup: OnState Expands Into Unified Messaging

By on February 13, 2008

Buried in the Yahoo assets that Microsoft covets is recently acquired Zimbra, “a leader in Open Source, next generation messaging and collaboration software”. Amongst Zimbra’s product line, the initial offering of Zimbra’s Unified Messaging is based on a partnership with Asterisk, the open source VoIP provider. Zimbra has an extensive list of service provider, business […]

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Mobivox

By on February 12, 2008

Mobivox is a service that let’s you make low cost or free calls worldwide at little or no cost from any phone, whether wireless or landline. Call a local access number in any of over 40 countries and tell the MobiVox Girl whom you wish to call and whether to call their home, office, mobile […]

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